The Cloud BPO offers various types of services for different sectors such as human resource, e-commerce, finance and accounting, customer care, sales & marketing and others.
High adoption of cloud computing in different regions is providing significant opportunities for the providers of cloud BPO services to increase the market share in the regions. By the end of 2016, the cloud computing industry had achieved significant adoption across all the major industries worldwide. Owing to this trend the companies are anticipated to produce high quality service by adopting cloud based technology. In coming years, the cloud adoption is further expected to lighten up the business process outsourcing services by cost effectiveness and automated processes.
Also, the customers in today’s highly competitive environment are well aware about their burgeoning power and value as they have encountered with the digital economy and attained access to various services worldwide. This has further raised their expectations with respect to cloud based services as organizations have become more aware about the benefits of cloud based BPO services. The cloud as a core platform has been already been leveraged by the clients as a novel external as well as internal initiative, which has subsequently increased the competition among the BPO service providers, further motivating them to adopt improvised technologies such as cloud based technologies to serve their customers/clients in a better way.
Rising concerns regarding data security as a restraining factor in the Cloud BPO market such as security concerns regarding data breach, ransomware, malware injection and DoS (Denial of Service). The overall Cloud BPO market size has been derived using both primary and secondary source. The research process begins with an exhaustive secondary research using internal and external sources to obtain qualitative and quantitative information related to the market.
1. Firstsource Solutions Ltd. 2. WNS (Holdings) Ltd. 3. Infosys Ltd. 4. HCL Technologies Ltd. 5. Genpact Ltd. 6. Capgemini SE 7. CA Inc. 8. Atos SE 9. Tata Consultancy Services Ltd. 10. DXC Technology Company 11. Sungard 12. Accenture PLC 13. ADP LLC 14. IBM Corporation 15. Oracle Corporation 16. SAP SE 17. Xerox Corp. 18. HPE
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