(Entertainment-NewsWire.com, March 15, 2016 ) Evergreen, Colorado -- Gulliver Gear L.L.C. uses top, current business best practices. And how could they not? Founder and CEO, Rita Emmer, has a background in hospitality and a Masters in Professional Studies (MPS) from the Cornell University School of Hotel Administration.
"Our products are interactive and customizable. We want the owners to make them their own," says Emmer.
One method Gulliver Gear L.L.C. employs is a high touch, customer-experience service approach to every sale. For example, customers often get a custom email or a phone call from a company representative, or even from the founder herself, to make sure they're happy with their purchases.
"Every hotel worth its salt has a concierge," says Emmer. "Even if it's the owner. In a hotel, if a guest wants something, or needs a piece of information, the concierge can get what the guest wants. Our customers are our guests, and everyone who works with Gulliver Gear is empowered to be a concierge."
Another technique to promote customer happiness used by Gulliver Gear is the product guarantee for the new scratch map.
"It's the policy of the company to promote family fun and happiness. It's tough to do that with a 30-day or even a 60-day guarantee. Gulliver Gear's product guarantee is for life. Families are about relationships. We take our relationship with our customers very seriously. We want our customers to be happy with their Gulliver Gear family travel products for a lifetime," says Emmer.
Gulliver Gear offers its products at Amazon.com, for just this reason. Amazon supports a strong customer service policy and has tools in place to help companies to support their customers.
Gulliver Gear launched its flagship product, the World Scratch Off Map, at Amazon in February 2016. They can be reached for questions at their family fun website.
About Gulliver Gear, LLC
Gulliver Gear was born from a lifelong passion for travel: first as an individual then as an adventuresome family. The company's flagship product, the Scratch Off World Map, is offered at Amazon.
