(Entertainment-NewsWire.com, April 05, 2016 ) San Francisco, California -- Since it was first launched, the Marvellissimo Coffee Dripper has received some great 5 star reviews. Good quality honest reviews are an important part of the process for shoppers on Amazon when deciding which product to buy. Shoppers don't necessarily expect a product to have all 5 star reviews, as this may appear rather unrealistic. However, as long as there is a good mix of reviews and they are mainly favourable or positive, then this is sufficient proof for a potential customer to go ahead a buy.
Encouraging shoppers to leave a product review can be a tricky balance to achieve. Lush Items contacts customers to check that they received their Marvellissimo Coffee Dripper within an acceptable time and are happy that it is as described on Amazon. Then they follow up after 10 days to see if the customer has had time to use their new product and that everything is working as expected. They politely request a review of the product by providing a direct link to the Amazon review page. Leaving a review is completely at the discretion of the customer. It is not expected at all, and yet it is particularly important from the seller point of view regarding the success of a product on Amazon. In some cases, customers can be put off leaving a review if a seller is too pushy, and could potentially result in negative seller feedback.
Small businesses often dread getting poor reviews, as it may affect a products chances of early success. But this is simply part of doing business on Amazon. Lush Items checked a range of suppliers to ensure they were sourcing the best quality items possible, in order to reduce the likelihood of getting negative reviews. However, occasionally a problem arises where, through no fault of the seller, an item arrives damaged. Lush Items uses this as an opportunity to demonstrate great customer service by either replacing the item for no extra charge, or by giving a full no questions asked refund.
For a newly launched product, the most coveted review is that from an Amazon Top Reviewer. This type of review is usually very detailed and helpful to potential customers. It often includes further images or videos and carries a lot of weight in terms of persuading a buyer to actually make a purchase.
On a more entertaining note, some customers leave hilarious and inappropriate reviews. Searching the internet about unconventional reviews reveals quite a number of humorous comments left by buyers. Often these are removed by Amazon, which has quite a strict review policy. All reviews must pass their approval process, and it regularly removes product reviews that it deems inappropriate, fake or even contain irrelevant comments.
The Marvellissimo Coffee Dripper is a 18-8 kitchen grade stainless steel, pour-over filter cone, designed for brewing a large single-serve cup of coffee. The cone sits in a sturdy stainless steel wire rack over the top of a mug. The outer box provides instructions for use and maintenance, and also provides some helpful brewing tips.
The Marvellissimo Coffee Dripper is now back in stock on Amazon at a reduced price of $19.99 for a limited period of time.
Julie Stevens (Lush Items Sales Director) said, "We encourage our customers to leave reviews by saying that we welcome all feedback. It genuinely gives us the opportunity to improve as a business.".
About Lush Items
Lush Items was founded in 2014 by Julie Stevens, and sells a range of stylish, well designed household products. The Marvellissimo Coffee Dripper is its best selling lifestyle item. This cleverly designed product comes with full refund guarantee.
